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Frequently Asked Questions

Nangi drop

General


Get to know Nangi and our story here.

Yes. Our Oslo Studio Store is located at Bygdøy Alle 111 and is open for walk-ins every Thursday from 15:00 – 18:00. You are more than welcome to both try on and purchase jewelry during this time, and no appointment will be required in advance.

We also offer private appointments at no cost Monday through Saturday in our Oslo Studio Store. These one-on-one meetings ensure a personalized experience and individualized attention. It’s also an ideal opportunity to discuss a custom piece.

Book a private appointment here.

Unfortunately not, but we do travel to different Norwegian cities and abroad as often as we can for pop-ups. Please contact us if you want us to visit your city, or let you know when/if we plan to visit your city. Pop-ups are announced here ahead of time.

No. By selling directly to you, we're able to offer exceptional quality jewelry at fair prices.

Yes! Our entire collection as well as wedding bands and a selection of custom designs are available for viewing and try-ons in our Oslo Studio Store and at our different pop-ups around the world. Book a private or virtual appointment here.

Book a private or virtual appointment here.

We’re happy to work remotely and take pride in serving people all over the world with both collection and custom orders. E-mail us or book a virtual meeting to start the process.

Yes, of course! Engraving is complimentary for all our Love Bands, but we can also add an engraving to a collection ring as long as the width of the ring is above 1,5 mm. Our engraving fee is NOK 800 NOK / EUR 80 / USD 80. If you’d like to engrave a piece that’s not a Love Band, simply note down what you’d like us to engrave in the comment section during checkout, and we’ll email you a payment link of NOK 800 NOK / EUR 80 / USD 80 after the order has been placed. Please note that all engraved pieces will be final sale.

Unfortunately not. We take great pride in the quality of our gemstones and the craftsmanship of our settings and have curated a broad collection of fine jewelry and wedding bands to meet the style and preferences of our customers. We do offer custom service, and for more information on this, please visit our custom page.

For Norwegian clients, we can recycle and use your gold for wedding bands and plain gold rings without gemstones. Due to our current volume, we do not work with customer gemstones and diamonds and do not sell unset settings. We recommend visiting your local jeweler for custom re-designs of your personal jewelry.

Yes, check out our Custom Design page for more details on our bespoke service.



Shipping & Packaging


We serve customers around the world via DHL Express. All orders are sent from Oslo, Norway and we compensate 100% of the carbon emissions from all Nangi deliveries.

Yes, and it’s our full responsibility until it reaches you!

We ship all orders from Oslo, Norway via DHL Express.

Shipping is on us! All taxes and duties are also included in the price, so there won’t be any surprises upon arrival.

Of course! Contact us, and we’ll make sure your order is ready for when you come by the showroom. If you’re based in Oslo, we can also arrange express courier delivery to your home address or work address at no additional cost.

Delivery time is estimated under the “Delivery” section of each piece. We always do our utmost to ensure that your product is delivered as soon as possible. In cases where we suspect delays - we will contact you right away. Shipping times vary, depending on the destination country, but expected delivery time is 2-3 days in Norway and 1 week in other countries. You’ll hear from us as soon as your order is on its way to you.

Can’t wait that long? Contact us, and we’ll do our best to speed up the process.

Yes, we ask for a signature to make sure your jewelry arrives safely.

You can track your Nangi order anytime via DHL Express, and we will provide you with a tracking link once the package is handed over from us to DHL Express.

Every piece of Nangi jewelry arrives in a beautiful and gift-ready box made from paper. Inside this, you’ll discover a jewelry cloth, a ring sizer, our signature Nangi tote bag, and a handy pouch that can be reused to house your precious pieces when you’re on the go. In addition, Nangi rings are delivered with a beautiful, gift-ready walnut jewelry box, and it's also perfect for a potential proposal.

Plus, we send each order via a carbon-neutral service.



Payments


We use Stripe as our third-party payment service provider and accept all card payments via VISA, Mastercard, American Express, Klarna and other major credit cards. If you have enabled Google Pay or Apple Pay, this is also an option through the web browsers Chrome and Safari, respectively.

We also offer direct payment via invoice. Please contact us and we’ll send you an invoice by email. There is no invoice fee. If your preferred payment method isn’t available, contact us and we will help you out.

No. All taxes and duties are included in the price to all countries worldwide, so there won’t be any surprises upon arrival.

On the VISA / Mastercard, three digits are on the back, to the right. At American Express, it is on the front to the far right and consists of four digits.

As soon as you place your order, the order will be reserved on the card and the following day(s), your card will be charged.

Yes. In our Oslo Studio Store, we accept all major credit cards, including American Express via our terminal. We can also email you an invoice at no additional cost, should you prefer this.

Yes, select Klarna Later during checkout to pay in installments. Note that Klarna Later is not currently available in all countries. Also, you have to select your local currency for Klarna to appear as a payment option during check out.

For custom design, we will email you an invoice so you can make a bank transfer. There is no invoice fee, and the invoice must be paid in 7 days. The invoice can be split in two should you prefer this, but note that we are unable to ship your custom piece until payment has been received in full. For international clients, we will provide you with all the details you need to make an international transfer.

No! All fees are covered by us.



Warranty & Insurance


Every piece is carefully handcrafted, and we offer a lifetime guarantee should there be a manufacturing defect. Manufacturing defects can include loose diamonds or loose prongs. We will repair any breakage caused by manufacturer defects at no charge.

Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage. Colored gemstones and diamonds are not guaranteed against chips and wear and tear. Please purchase a private insurance policy to protect your piece against damage, theft, etc.

If we find that work has been done to the piece by a third party after purchase, our lifetime guarantee is void. If you find any fault in the original craftsmanship of your order, please contact us immediately so we can resolve the issue. Note that we can always assist you with bespoke repairs, including repolishing and recut of gemstones and diamonds, general service and cleaning.

If, for any reason, you experience an issue with your jewelry, please contact us. We truly want you to enjoy your Nangi Fine Jewelry purchase.

Don’t panic – it happens to the best of us. And we can help you get it fixed. ​Contact us​ ​for more details.

We are delighted to offer you a complimentary yearly Jewelry Maintenance Service. This service is designed to help you keep your cherished jewelry looking as radiant as the day you first received it.

Service Overview: Once a year, you are entitled to a professional cleaning and repolishing of your jewelry, free of charge. Our skilled craftsmen will also check the overall condition of the piece.

Any additional repair or modification requests beyond cleaning and repolishing may incur additional charges (e.g., loose diamonds, loose prongs or missing pavé stones). We will contact you to discuss any such charges before proceeding.

Service Location: To use this service, please bring your jewelry item(s) to our studio located in Oslo, Norway. Our skilled craftsmen will handle your pieces with the utmost care, guaranteeing that they are returned to you in their best possible condition.

If you reside outside of Oslo and are unable to visit our studio in person, you may still take advantage of our yearly Jewelry Maintenance Service. However, please note that you will be responsible for all shipping costs associated with sending the item(s) to us and having them returned to you.

We do not value external jewelry and our own jewelry is accompanied by a detailed receipt and/or invoice, which in case of damage is sufficient for your insurance company. Should your insurance company need proof of payment, please contact us and we’ll send you this.

No, but we know from experience that home insurance covers almost every case. Please contact your insurance company for more information.



Returns, Exchanges & Cancellations


Changed your mind? Conscious consumption is about being 100% sure, and it’s important for us that you love your Nangi purchase. We’re happy to accept returns of unworn, unmarked earrings, necklaces, and rings within 90 days of receipt. Unfortunately, we can’t accept returns of size-adjusted rings, wedding bands or customized pieces.

Unfortunately, we can’t accept returns of size-adjusted rings, wedding bands or customized pieces.

If you decide to return your Nangi purchase, please contact us so we can provide you with a shipping label. Buyer must pay shipping both ways, and this amount will be deducted from the refund. Furthermore, please note that any duties and taxes that were initially covered by Nangi will now be the buyer's responsibility and will also be deducted from the refund amount.

The piece(s) will be inspected once received and must be in its original unworn, unscratched, pristine condition with no exchanged or missing stones and must include the original Nangi Fine Jewelry packaging.

Contact us​ ​and we will provide a prepaid shipping label with our return instructions.

As long as your Nangi jewelry is returned to us in its original condition, we will refund the full amount minus the cost of shipping both ways and the duties and taxes on international orders.

Because bespoke/customized jewelry pieces are made just for you, we don’t offer refunds unless it’s faulty.

Once we’ve received and processed your return, we’ll be in touch to let you know your refund is on its way. Please note it can take up to 10-15 business days for us to process your return, so please be patient!

Seen something else you prefer? We can arrange an exchange as long as you’re happy to cover the costs of the return for your original order and delivery of your new one. Note that size-adjusted rings and custom pieces are not included in this policy as they are made just for you. Please contact us​ to initiate the exchange process.

If you need to cancel an order, you must email us within 4 hours of placing your order. Many pieces are made to order, and once production starts, they cannot be canceled or returned.



Size & fit


Check out our handy ring size guide for more information. The best option is to visit us or your local jeweler and have them measure your finger or one of your rings to determine the correct ring size. Most jewelers use sizing rings, a large keychain with a set of rings in each size that you can try on to quickly determine the most reliable fit.

Alternatively, you can purchase your Nangi ring now and select "I need a ring sizer" in the size drop-down menu. That ensures that the ring isn’t sold to someone else and tells our team to hold off on the size adjustment until you’ve had a chance to try out the sizer.

Note that the fingers on your dominant hand are usually slightly larger than those on your non-dominant hand. So, if you’re right-handed, the ring you wear on your right ring finger will likely be a bit too big for your left ring finger.

Keep in mind that Nangi rings are typically thin and delicate (1-2 mm wide ring bands) and that it can therefore be wise to opt for a slightly smaller ring size. Rings with thinner bands tend to run a bit larger, whereas thicker rings have a more snug fit. The more metal around your finger, the more space it takes up and the tighter it fits. A thin ring band size 54 ring will not fit the same as a thick ring band size 54 ring.

Believe it or not, your ring finger measuring conditions need to be just right. Warm weather makes our fingers swell, and they tend to shrink from cold weather in the winter.

It’s ideal to measure your ring size when your body temperature is normal, as your fingers can also be swollen when you first wake up. It's therefore best to get measured around the middle of the day at room temperature for the most accurate, comfortable fit.

If you’re pregnant or on a strict diet, it’s advisable to go for the ring in its ready-to-ship size and have it size-adjusted later on, as these factors can greatly affect your ring size.

Push the end through to form a ring shape. Adjust on the finger to give a comfortable fit! Make sure that it slips over the joints of the finger without difficulty. Read off the indicated size, and that's it!

Of course! We resize all rings for free prior to dispatch, and we offer one free ring sizing for all clients. If you’d like the ring resized after receiving the ring, we’ll arrange a return and resize it for free, minus the shipping costs. If you’re based in Oslo, you can simply hand in the ring to us in our Studio Store.

If you’re not based in Oslo, simply email us with your order number and instructions on how you would like the ring changed and we’ll arrange a return for resize. If we’ve already size adjusted the ring for you, the second ring sizing costs 600 NOK for yellow gold and 900 NOK for white gold.

If you’re based outside of Norway, we recommend getting the ring resized with your local jeweler due to the shipping costs of sending it back and forth to Norway. However, if you prefer that our Nangi goldsmiths do the resizing, we will of course arrange this.

If you’re unsure of which ring size you want it adjusted to, you can use the free ring sizer that we include for free with all ring orders. Alternatively, check out our handy ring size guide or drop by the Oslo Studio Store and let us help you figure out the correct ring size.

Most of our ring sizes are listed in the ring size drop-down menu, but we also offer half sizes upon request. Please state the half size you would like in the comment section during checkout.

We got you! Read more under the section “Planning a proposal” above.



Wear & Care


While gold is beautiful and timeless, it’s also a soft metal. This makes it susceptible to scratches and dents. Be mindful of your gold rings, earrings and necklaces while you wear them and remove them while playing any high-contact sports. Learn more about Nangi jewelry wear and care.

White gold is plated with rhodium, which gives it the white color, but over time, this plating wears off, and the yellow color of the gold becomes more prominent. To maintain the shiny, white surface, we recommend that you have the ring rhodium plated by a jeweler at regular intervals. The frequency of this maintenance depends on how much wear and tear the ring is exposed to.

We also offer a yearly service on all your Nangi rings, read more about this under “Yearly Service”.

No, because we use 14K and 18K solid gold instead of gold plating, gold filling or gold vermeil. ​Jewelry that is not made in solid gold​ will wear away over time, revealing the metal below it and affect the color of the jewelry. At Nangi, we specifically use ​solid​ gold to provide our clients with high-quality pieces of jewelry that resist time, and that can be passed onto generations.

Yes! All our pieces are made with solid gold, so there's no harm in wearing them in water. Water will not damage the metal, nor will the pieces discolor. Keep in mind that we always recommend taking your jewelry off when going for a swim/doing other activities, especially if you are swimming in saltwater or chlorine, as this can damage your precious gems. Learn more about Nangi jewelry wear and care.

We recommend that you clean your gold and gemstone jewelry at home regularly.

Fill a bowl with 2 cups of warm water and several drops of mild dish detergent. Soak your solid gold jewelry in the solution for 30 minutes. Scrub the gold jewelry with a soft toothbrush, then rinse it with water and polish with your Nangi jewelry cloth.

You’re also always welcome to drop by our Oslo showroom and have your Nangi jewelry cleaned - free of charge of course.



Materials & production


At Nangi, we exclusively use high-quality, low-impact materials for all of our rings, necklaces, and earrings. That means solid 14K and 18K gold, platinum, silver, natural gemstones and sustainable lab-grown diamonds that will last and lifetime and beyond.

Learn about the difference between carat and karat here!

Yes, all our rings are nickel free.

Our jewelry collection is made with trusted suppliers in Norway, Denmark, Sri Lanka, Hong Kong and Thailand. Most of our custom-made jewelry is made in Sri Lanka.

Our colored gemstones are mined.

All our colored gemstones are bought from our friend and trusted supplier in Sri Lanka. We have a large range of gemstones in stock - from sapphires, to rubies, tourmalines, emeralds etc. See our available gemstones here!

All custom-made pieces come with a certificate, and a few of our in-stock pieces also include certificates. It’s stated under each piece if a certificate is included. We only use leading third-party gemstone grading organizations. Colored gemstones are certified through PGT Lab in Sri Lanka, whilst lab-grown diamonds above 0,75 ct ct are certified either through IGI or GIA. Each lab-grown diamond certificate is unique to your diamond and provides a diamond identification number that is laser-inscribed in your diamond.



Lab-grown diamonds


Our diamonds are created using cutting-edge technology that replicates natural growing conditions in a lab, and we work with trusted labs around the world. This results in diamonds that are chemically and physically identical to ones that are mined — but with a lower environmental impact. Learn more about our diamonds here.

Nope. Not even a trained gemologist (educated gemstone expert) can see the difference. Lab-grown diamonds exhibit the same exceptional beauty and brilliance as a mined diamond because they are identical in composition.

Learn more about the difference between mined diamonds and lab-grown diamonds here.

Yes! Just like mined diamonds, lab-grown diamonds are made up of one single element – carbon. Our diamonds are traceable, transparently priced but without the human and environmental toll of mining. Learn more about the various qualities of a diamond (which are the same whether it’s lab-grown or mined!) here.

Yes, ​GIA and IGI all grade lab-grown diamonds and our pieces featuring a diamond above 0.75 carat come with one of these certificates. At Nangi, we mostly use IGI grading. The diamond reports include the standard color, clarity and cut grading scales for reference purposes.

The four Cs is a term for the four most common rating categories to assess when looking at a diamond and stands for: Color, Clarity, Carat, Cut. Learn more here.

Fluorescence is a topic of much debate. It refers to the visible light some diamonds emit when they are exposed to invisible ultraviolet (UV) rays. GIA studies show that, for the overwhelming majority of diamonds, the strength of fluorescence has no widely noticeable effect on the diamond’s appearance.



Ethics


Sri Lanka is a household name in gem mining, and one of the top producers of naturally sourced sapphires. It’s known as “the island of jewels” and is the home to 70 of the world’s 200 varieties of coloured stones, including its famous Ceylon or Blue sapphire. Not only are some of the most beautiful coloured gemstones in the world from Sri Lanka, but the goldsmiths and jewelers in Sri Lanka are some of the most talented in the world!

Learn more about the island of jewels here.

No mining is environmentally friendly, and mining colored gemstones are no exception. However, mining colored gemstones have a much less environmental impact than diamond mines. From an ethical perspective, our contribution is to source from reputable and reliable suppliers that we have a personal and close relationship with due to our connection to Sri Lanka. Learn more about our story here. We also support their excellent craftsmanship by locating parts of our jewelry production here.

The gem industry is a key contributor to the Sri Lankan economy and is heavily regulated by the government through the National Gem and Jewellery Authority. Sri Lanka’s governments have paid careful attention to the management and practices related to gem mining. Notable here are the many rules and regulations that have been put in place to ensure ethical and environmentally friendly sourcing, mining and distribution of gemstones, especially sapphires. All Nangi gems go through the National Gem and Jewellery Authority before being exported. That way, we ensure that we follow and comply with all rules and regulations.

We strive to be an industry leader within sustainability. We are not perfect, but our view on sustainability is to always make the greenest choices possible.

It’s important for us to give back to the Sri Lankan community, and that’s why we donate 5% of our proceeds to an orphanage for young girls. Learn more about our CSR efforts here.

Due to our close relationship with our trusted goldsmiths and suppliers, we can ensure and validate that their working conditions are good. We visit them at least once a year, and because we are able to oversee the production in this manner, we are confident and proud to be able to offer their exquisite craftsmanship to our clients.