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Terms & Conditions

Nangi drop
These terms apply to all users of the domains nangi.store. The terms and conditions will be valid for all your future transactions with Nangi Fine Jewelry AS (henceforth: Nangi; may be referred to as 'us' or 'we') and visits to the site. Nangi reserves the right of these terms and conditions.

About us

www.nangi.store is owned and operated by Color To The People AS. We are a company registered in Norway and our address is Bygdøy Alle 111, 0273 Oslo. Our company registration number is 919 195 584.

Disclaimer

Although Nangi strives to display the correct texts, images and pricing on the site and webshop, errors may occur. If you have been charged the wrong amount in the webshop, Nangi will give you the option of placing a new order with the correct price or cancelling your order. Nangi, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled.

Delivery

Delivery time is specified under your chosen piece of jewelry. The delivery time varies since not all styles may be in stock at the moment of purchase. Some pieces are custom made to order and thus requires production time. You will receive a shipping confirmation as soon as the item is on its way to you. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of our production window. Should you require express delivery; let us know by email and we will try our best to accommodate your wish. We truly appreciate your support of our products. Should any issue arise with your order, we will communicate with you immediately and work to resolve it.

Import customs, duties & taxes

Customs and import duty will be pre-paid by Nangi Fine Jewelry and you will not be required to pay any additional charges on delivery.

Lifetime Warranty & Service

Every piece is carefully hand crafted and we offer a lifetime guarantee on our jewelry should there be a manufacturing defect. Manufacturing defects can include loose diamonds or loose prongs at time of pick-up/delivery. We will repair any breakage caused by manufacturer defects at no charge.

Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage. Colored gemstones and diamonds are not guaranteed against chips and wear and tear. Please purchase a private insurance policy to protect your piece against damage, theft, etc.

If we find that work has been done to the piece by a third party after purchase, our lifetime guarantee is void. If you find any fault in the original craftsmanship of your order, please contact us immediately so we can resolve the issue. Note that we can always assist you with bespoke repairs, including repolishing and recut of gemstones and diamonds, general service and cleaning.

If, for any reason, you experience an issue with your jewelry, please contact us. We truly want you to enjoy your Nangi Fine Jewelry purchase.

Keep in mind that fine jewelry is delicate and should be cared for accordingly. Visit our Jewelry Care page for general guidelines and daily jewelry care.

Yearly service

We are delighted to offer you a complimentary yearly Jewelry Maintenance Service. This service is designed to help you keep your cherished jewelry looking as radiant as the day you first received it.

Service Overview: Once a year, you are entitled to a professional cleaning and repolishing of your jewelry, free of charge. Our skilled craftsmen will also check the overall condition of the piece.

Any additional repair or modification requests beyond cleaning and repolishing may incur additional charges (e.g., loose diamonds, loose prongs or missing pavé stones). We will contact you to discuss any such charges before proceeding.

Service Location: To use this service, please bring your jewelry item(s) to our studio located in Oslo, Norway. Our skilled craftsmen will handle your pieces with the utmost care, guaranteeing that they are returned to you in their best possible condition.

If you reside outside of Oslo and are unable to visit our studio in person, you may still take advantage of our yearly Jewelry Maintenance Service. However, please note that you will be responsible for all shipping costs associated with sending the item(s) to us and having them returned to you.

Refund policy

We’re happy to accept returns on all domestic and international orders of unworn, unmarked earrings, necklaces, and rings within 90 days of receipt.

Unfortunately, we can’t accept returns of size-adjusted rings, wedding bands or customized pieces.

If you decide to return your Nangi purchase, please contact us so we can provide you with a shipping label. Buyer must pay shipping both ways, and this amount will be deducted from the refund. Furthermore, please note that any duties and taxes that were initially covered by Nangi will now be the buyer's responsibility and will also be deducted from the refund amount.

The piece(s) will be inspected once received and must be in its original unworn, unscratched, pristine condition with no exchanged or missing stones and must include the original Nangi Fine Jewelry packaging.

Exchange policy

We can arrange an exchange as long as you’re happy to cover the costs of the return for your original order and delivery of your new one. Note that size-adjusted rings and custom pieces are not included in this policy as they are made just for you. Please contact us​ to initiate the exchange process.

Repairs

At Nangi Fine Jewelry we take great pride in our quality and craftsmanship. However, jewelry by its very nature is delicate. If you need repair on any jewelry piece purchased from Nangi Fine Jewelry, please email us. Repairs will be assessed on an individual basis.

Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of Nangi, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Nangi and its affiliates. You are authorized to use this material only for personal, non- commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Nangi. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

Trademarks

Our trademarks include (amongst others) the Nangi name and Nangi logo. These trademarks may be used or registered in more than one country and your use of this website does not grant you any rights to use our trademarks.

Privacy policy

Nangi collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) so we can improve our services and enhance your Nangi experience. In addition, Nangi collects some protected personal information (e.g. name, address, telephone number(s), email address etc.) from our customers who submit a customer information card from our affiliated companies and, on occasion, from unrelated third parties. Nangi does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.

Cookies

Cookies are pieces of information a website can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. We use both first-party and third-party cookies that is anonymized. Some cookies are associated with third-party vendors such as Google, Facebook, and Mailchimp, all legislated to GDPR standards. We also use advertising cookies to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of such cookies.

Our Quality Standard

We stand behind the quality of our products and we therefore stamp all of our jewelry with a hallmark and our drop stamp. The hallmark “585”/”750” is a fineness stamp that indicates the amount of gold we use (58,5% i.e. 14K gold and 75,0% i.e. 18K gold). The Nangi drop stamp next to the hallmark guarantees that we practice what we preach and use the specified karat.

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